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CIO/CTO Update: Article

CCT Group Expands Contact-Center and BPO Reach with Major US Acquisition

Philippine-based Leader Almost Triples in Size with Transaction

Jonathan Rosenberg, CEO of CCT Group Limited (CCTG) reports that the company has made a significant acquisition, that of Ft. Lauderdale, Florida-based Interactive Response Technologies, Inc. (IRT).

IRT provides contact-center and BPO services, with a workforce of 2,700 in Florida, Texas, and Oklahoma. Its acquisition almost triples the size of CCTG, which is a leading contact-center and BPO investment portfolio company.

I interviewed Jonathan late in 2009, after meeting him at a conference in the Clark technology area north of Manila.

Remarking on this new development, he said the transaction "provides our group with a substantial onshore USA presence, with excellent facilities and a talented and experienced management team." He added that IRT "perfectly complements our offshore portfolio presence."

With the said acquisition, CCTG will add to its subsidiaries existing clients, blue-chip base of Fortune 100 clients and customers in the areas of financial services, telecommunications, healthcare, insurance, retail, transportation, utility, and education industries.

IRT's services include "customer service, sales, technical support, customer loyalty and retention, acquisition and business-to-business programs," according to Jonathan.

CCTG's acquisition of the US-based IRT is just the latest example of how global sourcing investments are not a one-way street. In fact, investors from many corners of the world are creating a truly global business model and community. Within this community, the Philippines has emerged as the number two outsourcing country in the world (after India), and is the leader when it comes to contact-center and related services. The Clark area alone, which counts Cyber City Teleservices as one of its residents, generates about $2 billion annually (in a country in which the entire federal budget is $30 billion).

More Stories By Roger Strukhoff

Roger Strukhoff (@IoT2040) is Executive Director of the Tau Institute for Global ICT Research, with offices in Illinois and Manila. He is Conference Chair of @CloudExpo & @ThingsExpo, and Editor of SYS-CON Media's CloudComputing BigData & IoT Journals. He holds a BA from Knox College & conducted MBA studies at CSU-East Bay.